Support
We'd love to help.
Have questions about MyVaultedLife or need a hand with your account? Send us a note, or browse the answers to common questions below.
Contact us
Every message is answered by a live, U.S.-based support agent, no overseas call centers and no bots. We typically reply within 1–2 business days.
Frequently Asked Questions (FAQ)
Don't see the answer you're looking for? Use the form above to ask us.
Getting started
MyVaultedLife is a secure digital vault for the information your loved ones would need if something happened to you -- medical details, finances, legal documents, home and property, digital accounts, key people and pets, and more. You organize it once, keep it current, and decide exactly who can reach it and when. Think of it as the binder you would leave on the kitchen table, but encrypted and always up to date.
Create an account, then open your vault from the sidebar and start with the section that matters most to you. Each section walks you through guided fields, so you are never staring at a blank page. You can fill things in over time -- there is no need to finish in one sitting -- and a completeness score helps you see what is still missing. When you are ready, invite a deputy so someone you trust can reach your information in an emergency.
Yes. MyVaultedLife is designed, maintained, and hosted in the United States, and your data is stored in U.S. data centers. Our support is handled by a live, U.S.-based team -- no overseas call centers and no bots. At this time, accounts are available to U.S. residents only.
No. Every section is built around plain-language prompts that tell you what to enter and why it helps. You do not need to know anything about encryption or estate planning -- you just answer the questions, and we handle the rest behind the scenes.
Account & sign-in
You can sign in with your email and password, or use “Continue with Google” to sign in with your Google account. For your protection, every sign-in is confirmed with a one-time verification code emailed to you, so reaching your account always requires both your password and access to your inbox.
Check your spam or junk folder first, and make sure you are looking at the same inbox you registered with. Codes expire after 10 minutes -- if yours has expired, return to the sign-in page and request a new one. If a code still doesn't arrive after a few minutes, contact us using the form above and we'll look into your account.
Yes. In addition to the emailed verification code, you can enable a time-based one-time passcode (TOTP) using an app like Google Authenticator or Authy. Set it up from your Settings page. When you turn it on, we also give you a set of single-use backup codes to keep somewhere safe in case you ever lose your authenticator device.
Yes. You can enroll a passkey -- Touch ID, Face ID, Windows Hello, or a hardware security key -- and unlock your vault with a fingerprint or your face instead of typing your passphrase. Set it up from your Settings page. A passkey augments your passphrase rather than replacing it, so a lost or unsupported device never locks you out. The secret stays on your device and never reaches us. Read more about how we protect your information.
Use the method you originally signed up with. If you registered with an email and password, sign in that way; if you signed up with “Continue with Google,” use that button. For your security we do not automatically merge a Google login into a separate email-and-password account. If you are unsure which you used, the form above can help you sort it out.
On the sign-in page, click “Forgot password?” and enter your email address. We'll send a reset link to your verified email; it is valid for one hour and can be used once. If you signed up with Google, you don't have a separate password, so use “Continue with Google” instead. Note that because your vault is end-to-end encrypted, resetting your password restores access to your account but still relies on your Recovery Key or social recovery to unlock your vault contents -- see the Security & privacy section below.
Your vault
Your vault is organized into sections that cover the key areas of your life: Medical, Finance, and Identity & Legal are included on every plan, and Home & Property, Digital Access, People & Pets, and Business unlock on a paid plan. Each section contains guided fields so you capture the right information. Separately, the Messages area lets you leave personal words for the people you love.
As you fill in fields, each section earns points based on how important the information is, and those add up to an overall completeness score. It is meant as a gentle guide -- a way to see at a glance what you have covered and what is still worth adding -- not a grade. You do not need to reach 100% for your vault to be useful to the people who depend on it.
Not at all. Your vault saves as you go, so you can add a little at a time and come back whenever it suits you. Many people start with medical and emergency contacts, then build out the rest over the following weeks.
On a paid plan you can generate an emergency sheet -- a printable PDF summary of your most time-critical details, like medical information, finances, and key contacts -- intended for quick use in an emergency. Deputies you have granted export access to can download it too. You can find it within your vault.
Yes. Everything in your vault is yours to update or remove at any time. Just open the relevant section, make your changes, and they save automatically. Keeping your vault current is the single most valuable thing you can do with it.
Yes. About once a year we send a gentle reminder to review your vault and refresh anything that has changed -- a new doctor, a moved account, an updated contact. It is just a nudge, and you can turn these annual reminders off from your Settings page if you prefer.
Security & privacy
Your vault is end-to-end encrypted. When you sign in, your password is stretched into an encryption key inside your own browser, and that key encrypts every vault field before anything reaches us. We receive only ciphertext. Read more about how we protect your information.
No. Because your vault is end-to-end encrypted, we cannot read your field values -- and neither can anyone who obtained a copy of our database, including our own staff or our hosting provider. We can see structural information such as which sections exist, which fields are filled, your completeness score, and who you have shared with, but never the contents behind them.
Your vault contents would remain unreadable ciphertext. Since the keys that decrypt your data never leave your browser and are never stored on our servers, an attacker who copied our database would not be able to read your information. This is the core reason we built MyVaultedLife around end-to-end encryption rather than relying on a server-held key.
Because only you hold the key to your vault, we cannot reset it the way an ordinary password reset works -- there is no master key on our side. That is why, at sign-up, you receive a one-time Recovery Key to store somewhere safe, and you can set up social recovery with people you trust who can together help you regain access. We strongly encourage setting up at least one of these. Without them, vault contents cannot be recovered if your password is lost.
Final messages are a deliberate exception, and we disclose it plainly. Because your "One Last Thing" messages are delivered on your behalf to people who often have no account and hold no key, no end-to-end scheme could hand them the plaintext. So messages are encrypted at rest under a separate key that we hold, rather than end-to-end. The rule of thumb: keep passwords and secrets in your vault, and use messages for personal words.
Your data lives in a managed PostgreSQL database hosted in the United States (DigitalOcean, New York region). Connections are encrypted in transit and verified against a pinned certificate, all traffic is served over HTTPS/TLS, and the database is backed up automatically with point-in-time recovery.
Deputies
A deputy is a trusted person -- a family member, close friend, attorney, or executor, for example -- who can view specific sections of your vault. You control exactly which sections they can see and whether they can export your information. Deputy access is standing: once they accept, they can view the sections you granted at any time (read-only). That is separate from One Last Thing, which only releases your personal messages after your check-ins lapse -- see the Messages section below.
Go to Deputies in the sidebar and enter your deputy's email address. Choose which sections they may access and whether they can export, optionally note your relationship, then send the invitation. They'll receive an email with a link to accept and set up their own secure access.
No. Deputies have read-only access to the sections you grant them. They cannot add, edit, or delete anything in your vault, and they only ever see the sections you have shared -- nothing more.
Yes. From the Deputies page, open the deputy and edit their access to update which sections they can see or whether they can export, at any time. Changes take effect right away.
Revoking a deputy removes their access immediately -- the keys that let them decrypt your shared sections are deleted, so they can no longer view any of your information. You can invite them again later if your circumstances change.
It depends on your plan: the free plan includes 1 deputy, the Personal plan includes up to 3, and the Family plan includes up to 10. Sharing the paid-only sections of your vault with a deputy requires a paid plan.
Messages & One Last Thing
The Messages area lets you write personal notes or letters now to be delivered to specific people later -- a few last words, guidance, or simply love you want to make sure reaches them. You compose the message and choose who receives it. Messages are for personal words; keep passwords and account details in your encrypted vault instead.
One Last Thing is the check-in system, available on paid plans, that makes sure your messages are delivered if the worst happens. You confirm you are okay from time to time with a single click in an email. If those check-ins go unanswered over an extended period, we treat it as a signal to release your messages to the people you chose.
If you have gone quiet for about a month, we email you a check-in. Clicking its link confirms you are fine and resets the clock -- nothing further happens. If that check-in goes unanswered, a grace period of about two more months begins, during which we send periodic reminders. Only after roughly three months of total silence are your messages released and your active deputies notified.
No message is ever released on a timer alone while you are responding to check-ins. Delivery only happens after the check-in switch genuinely lapses, or if you yourself explicitly approve a request. As an added safeguard, when a deputy asks to unlock your messages we email you first so you can block the request, and a delay is built in before anything is actually sent -- so there is room to stop a mistaken delivery.
Plans & billing
There are three plans. Free includes 3 vault sections and 1 deputy. Personal, at $8/month or $69/year, unlocks all 7 sections, up to 3 deputies, the emergency-sheet export, and the One Last Thing check-in system. Family, at $16/month or $139/year, includes everything in Personal and covers two people, each with their own private vault, plus up to 3 more vaults for the children or parents in your care, and up to 10 deputies per vault. Paid plans are billed monthly or annually through Stripe; annual saves about 28%.
The Family plan is built for a household on one subscription. From the Family page you can invite a second adult -- your partner, for example -- as a co-account: they get their own private vault that you cannot see, and they can help manage the shared vaults. You can also create up to three managed vaults for people in your care, such as a child or an aging parent; you hold the keys to those and fill them in on that person's behalf. Each vault is separate and end-to-end encrypted, and you can grant deputies on any of them.
Go to Settings and find the Subscription section, then choose the plan you want. You'll be taken to a secure Stripe checkout to complete payment, and your new sections and features unlock as soon as it goes through.
You can cancel at any time from Settings, which opens a secure Stripe billing portal where you can also update your payment method or view invoices. When you cancel, your access continues until the end of the period you have already paid for, and there are no cancellation fees.
Your information is never deleted because you move to a lower plan. Sections beyond the free three simply become locked until you upgrade again, and your data is preserved exactly as you left it. Deputy and feature limits revert to those of your current plan.
Yes. A gift subscription is a one-time purchase of $49 that grants the recipient one full year of the Personal plan. You can include a personal note and choose when it is delivered. The recipient gets an email with a link to redeem it, whether or not they already have an account.
Yes. If you have a promo code, you can redeem it from your Settings page under the Subscription area. Depending on the code, it may grant complimentary or discounted access for a set period.
